Shipping Information
Once you have confirmed your order, an e-mail will be sent to your registered e-mail address, containing all details of your order. As soon as your order has been sent from our warehouse, you will receive a shipping confirmation e-mail from us.
We offer the following shipping alternatives:
1. UPS Standard:
- Scheduled day-definite delivery within five days throughout Europe depending on origin and destination
- In case of time-sensitive shipments, please consult with the UPS web site at www.ups.com for a shipping time quote or select an Express option
2. Postal shipping by Air-Mail:
Your order will be sent as 1st priority letter. The approximate delivery time is 3 to 6 business days whiting the EU, but may vary depending on your location. Attention: This is not a guaranteed delivery time.
You can track your shipment via the link provided within your shipping confimation. It is therefore extremely important that your address is correct and complete. We are not to be held liable if a shipment gets lost or is being delivered to the wrong address because of an incorrect or incomplete address.
IMPORTANT: Estimated delivery times serve only as guidance, and we cannot be held responsible or issue refunds / replacements for any delays caused by a shipping agent, postal service or the customs clearance process.
Shipping costs depend on package weight, destination country and the selected shipping alternative. All shipping costs will be presented to you within the checkout process.
Returns
Non-perishable products purchased on the Internet can be returned within 14 days. The following rules therefore do not apply to sweets that you have ordered on SnusExpress.
If you wish to cancel your purchase and return your goods to us, please contact us within 14 days of receipt of the order before returning the products to us. See below for the best way to contact us. All products must be returned in their original packaging including all packaging materials. The costs for the return shipment are your responsibility, they are not covered by SnusExpress.
After receiving your return, the goods will be checked and we will refund the purchase price including shipping costs for standard shipping (Post and UPS Standard).
You can inform us about your decision in the following way:
Use the contact form on our site. Choose "Returns" as subject and enter your order number. In your message, please indicate the products and the number of cans you want to return.
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