Once you have confirmed your order, an e-mail will be sent to your registered e-mail address, containing all details of your order. As soon as your order has been sent from our warehouse, you will receive a shipping confirmation e-mail from us.
We offer the following shipping alternatives:
1. UPS Standard:
2. UPS Express Saver:
3. UPS Express:
4. Postal shipping by Air-Mail:
Your order will be sent as 1st priority letter. The approximate delivery time is 2 to 5 business days whiting the EU, but may vary depending on your location.
You can track your shipment via the link provided within your shipping confimation. It is therefore extremely important that your address is correct and complete. We are not to be held liable if a shipment gets lost or is being delivered to the wrong address because of an incorrect or incomplete address.
IMPORTANT: Estimated delivery times serve only as guidance, and we cannot be held responsible or issue refunds / replacements for any delays caused by a shipping agent, postal service or the customs clearance process.
Shipping costs depend on package weight, destination country and the selected shipping alternative. All shipping costs will be presented to you within the checkout process.
Any purchased products not considered as perishable can be returned and refunded if you change your mind(perishable products include e.g. candy). You must resend and confirm to us that you are returning the products within 14 days after you have received the order. The products must be in its original package(e.g. original plastic) and the returning costs must be paid by you. We will refund the value for the products as soon as they have reached us.
To commence a return, please click on "CONTACT US" and select "RETURNS" in the subject heading and follow the instructions contact-us
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