We currently accept the following credit cards: VISA and MasterCard. You may also pay by bank wire transfer if you prefer this.
If you would like to pay by bank transfer instead of credit card, please just choose this payment option during the checkout process. Once you have confirmed your order, we will send you an order confirmation to your registered e-mail address with all the essential information you need to make the bank transfer.
It will usually take a few business days until the payment reaches our account and we will activate and ship your order as soon as our bank has confirmed the payment. It is very important that you pay all bank transfer fees at your end and that you pay using the currency you selected when placing your order, so the complete order amount is being credited to us.
Please do not forget to add your order/reference number into the "payment purpose" or "memo" field, so we can match your payment with your order.
If we do not receive the full order amount, we will have to reduce your order with the equaling product value and an additional handling fee. If you are having problems making an international bank transfer in a way that the full amount reaches our account, please contact your bank for help.
Unpaid orders will be cancelled after 14 days.
The security of your personal information is extremely important to us and you can safely enter your card information, as all submitted information is strongly encrypted. All transactions are of course securely sent through an SSL-secured (Secure Socket Layer). At no point will your card information even be made known to us, as we use DIBS, a highly reputable Scandinavian card processor, for electronic card transactions between your and our bank. Please ensure that there are sufficient funds in your account to avoid delays or other inconveniences.
To help reduce credit card fraud, VISA as well as MasterCard have introduced an additional card code - the Card Verification Value - CVV (VISA) or Card Validation Code - CVC (MasterCard). This security code consists of the three last digits of the number located on the back of your card, just above the signature line.
If you prefer to pay by bank transfer, just add the desired products to the shopping cart and continue to checkout. You will be able to choose your preferred payment method - just select Bank transfer before confirming your order. Within a short while you will receive an e-mail with an order confirmation including all necessary information to make a bank transfer to us.
We will activate and send your order as soon as our bank has confirmed receipt of the funds into our account. This will generally take two to five business days after you have initiated the payment. Please make sure to pay all your bank transfer fees and transfer the money in the currency you have chosen (refer to your order confirmation). You also need to pay all your bank transfer fees, as we will otherwise not receive the complete amount.
Yes, once you have confirmed your order, an e-mail will be sent to your registered e-mail address, containing all details of your order. As soon as your order has been sent from our warehouse, you will receive a shipping confirmation e-mail from us.
If you have not received an e-mail, it is important that you check the e-mail address you have registered within your customer account, also make sure that there is no SPAM filter blocking our e-mails and/or the storage limit of your e-mail account has not been reached. Another reason for not getting our messages could be an e-mail server being temporarily down, and thus delaying the messages. You can however always check your order and its status by logging into your customer account at SnusExpress.com.
Please make sure that your VISA or MasterCard is valid, personalized, has not passed expiry and that it is not a VISA Electron card. Verify the address you entered when placing your order and also check the card details you entered. The card number as well as the CVV (VISA) or CVC (MasterCard) code (the three last digits of the number printed on the back of your card, just above the signature line) have to be entered in an unbroken sequence.
Errors might sometimes also be due to some kind of disturbance at one of the institutional servers involved. Please try to complete your order some time later, if you are sure that you card is working and does not bear any restrictions with regard to international online purchases. Please contact your card issuer for more information if the problems persist.
We offer the following shipping alternatives:
Your order will be sent as 1st priority letter. The approximate delivery times are 2 to 5 business days within Europe and 7 to 14 business to countries outside Europe (no deliveries to EU countries!).
Postal orders do NOT bear a tracking number, and there is no possibility to track an order. We can therefore not accept any responsibility for your shipment once it has been sent.
It is therefore extremely important that your address is correct and complete. We are not to be held liable if a shipment gets lost or is being delivered to the wrong address because of an incorrect or incomplete address. IMPORTANT: Estimated delivery times serve only as guidance, and we cannot be held responsible or issue refunds / replacements for any delays caused by a shipping agent, postal service or the customs clearance process.
Shipping costs depend on package weight, destination country and the selected shipping alternative. All shipping costs will be presented to you within the checkout process.
Order tracking is only available for UPS shipments. If postal delivery is selected, order tracking is unfortunately not available.
UPS shipments can be tracked using the link sent within your shipping confirmation.
The delivery option you selected will be indicated in your customer account's order history. If you need to contact UPS, you can do so at www.ups.com . Please make sure to have your UPS shipping number available when inquiring about your shipment.
Please note that your delivery may be subject to import duties, taxes and other fees that are levied once the goods reach the country of destination. Any such costs are to be paid by the buyer in addition to the purchase price as quoted within the order confirmation.
Some countries have limited or prohibited the import of tobacco products or require additional documentation, such as an import license or permit. As the buyer, it is your responsibility to provide all necessary paperwork for custom clearance.
SnusExpress.com is not able to provide you with any information regarding customs restrictions and procedures in your specific country. As an importer of the goods purchased, you are personally responsible for obtaining specific information on import and customs requirements. Customs employees will advise and give information to importers about detailed customs rules. Custom regulations do change from time to time, so we strongly recommend you to check your country's legislation very carefully even though this might be time consuming. In the end, it will help you to avoid preventable delays or other problems.
Your envelope will not be released by customs if you refuse to pay the applicable charges. SnusExpress will not issue a refund or send replacement products, even if the order is being returned to us. Due to the nature of smokeless tobacco products, we cannot restock or resell them once they have been dispatched once. This also applies if you do not collect a shipment in time, or if the order is being stopped by customs due to a violation of the import regulations in the destination county.
If you have any questions regarding import rules and fees applying to the import of smokeless tobacco products, please contact customs or the postal service in the country of destination.
Please keep in mind that shipments might subject to opening and examination by customs authorities. As an importer of the goods, it is very important that you comply with the regulations and laws of your destination country, fulfill any requests made by customs authorities and provide any documents that might be requested.
SnusExpress cannot be held liable for the receipt, whereabouts, refund or replacement of any shipments being delayed, held or destroyed by customs authorities.
As snus is a fresh product which cannot be resold once it has been shipped once, we can unfortunately not accept any product returns. This applies to orders for the wrong product as well as cases where you have changed your mind.
Cancellation of a paid order is only possible as long as that order has not entered the shipping process.
If you would like to cancel an order, please send us a message via our contact link above, and we will do our best to fulfill your request.
Changes to a paid order are only possible as long as that order has not entered the shipping process. As we cannot debit your credit card beyond what was authorized upon order placement, changes resulting in a higher order value cannot be made if the order was paid for by card.
Please note that most orders at SnusExpress enter the shipping process very quickly. If you want to make a change, please send us a message via our contact link above, and we will do our best to fulfill your request.
Please always check the contents of your package immediately upon receipt. Make sure that you have received the right products and that they are not damaged in any way. If the package is incomplete, the goods received are not what you ordered, are damaged or defective, you will have to inform us within 10 business days, as reclamations received at a later date cannot be considered. To notify us of any such incident, please send us a message via our contact link above.
In cases of a valid claim, we will replace or refund the respective product. You should also claim any damages at your local post office / mail person or UPS upon receipt of a damaged package.
We make every effort to ensure that the information on our web site is accurate and up to date and we will promptly correct errors brought to our attention. If you find an error on our site, please use the contact link above to inform us about this - thank you!